Sales Policy

DELIVERIES & POSTAGE

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Invoke Distillery  utilises several different postage and courier services. Whilst we are unable to guarantee delivery times we will always dispatch your order promptly, ordinarily on the same day if the order is placed before midday or the next “working day” if received after midday. Our Normal working days for dispatch are Monday to Friday.

 

Royal Mail Track 48 Service – This is a Royal Mail service which aims to deliver your parcel within 2 working days. The service also offers real time tracking via your email or telephone number that you have provided. This service has a close to perfect success rate but is not guaranteed.

 

Royal Mail Tracked 24 Service – This is a Royal Mail service which aims to deliver your parcel the next working day for orders placed before midday. The service also offers real time tracking via your email or telephone number that you have provided. This service has a close to perfect success rate but is not guaranteed.

 

We reserve the right to utilise different postage services and couriers depending on the needs of the business.

 

RETURNS AND REFUNDS

 

If items are damaged in transit to you we kindly request you report them to the distillery as soon as possible (or no later than 3 working days) of receipt of the parcel. Please provide a photograph of the parcel and its contents together with an explanation to info@invokedistillery.com . We will aim to respond to your query within 5 working days.

 

If goods are to be returned to Invoke Distillery Ltd, they must be returned in their original packaging. You will be refunded for the goods once received back into our warehouse, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Contact us at info@invokedistillery.com if you would like to return your goods back to us and we will help you to do this. Return shipping will be paid by the customer except in cases where goods are faulty, in which case they will be reimbursed to the customer.

 

If there is a problem with your order or items are faulty, please contact the us at info@invokedistillery.com.

 

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at info@invokedistillery.com and we will either resend the order, or issue a full refund, whichever is preferable.

 

Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page.

 

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

 

If you are returning an item to us, you will be liable to pay for the return postage.

 

CANCELLATION OF ORDERS

 

You may cancel an Order, within 14 days from the day on which your order is confirmed by the receipt of cleared funds for the Order by the Supplier by notifying the Supplier in writing, by emailing info@invokedistillery.com.  We will confirm your cancellation in writing;

If you cancel an Order under the above clause and you have paid for the order we will refund the order value to you, minus expenses for shipping costs already incurred. 

 

This does not affect your statutory rights.